Terms and Conditions
Last updated: 6 October 2026
Who we are
These terms apply to impressifix.com and the services booked through it, operated by ImpressiFix, Warehouse 5, Industrial Area 11 – Sadeer, Street 35, Sharjah, United Arab Emirates (“ImpressiFix”, “we”, “us”). By requesting a quote, making a booking, creating an account or registering as a cleaner, you agree to these terms. If you do not agree, please do not use the site.
What ImpressiFix does
ImpressiFix is a home services platform. We connect customers with vetted cleaners and domestic workers for regular cleaning, deep cleaning, end of tenancy cleaning, after builders cleaning and one off visits across the UAE. We arrange the booking, confirm the price and support you before, during and after the visit.
Quotes and prices
- Prices shown on the site are typical ranges for guidance. Your actual price is the fixed quote we confirm before you book.
- Quotes are based on the information you give us, such as property size, condition, service and any extras. If the property or the work is materially different from what was described, we will tell you before any extra work starts, and nothing extra is charged without your agreement.
- Prices are in UAE dirhams and include VAT where VAT applies.
Bookings
- A booking is confirmed when you receive a confirmation from us by email, WhatsApp or through your account.
- You agree to give the team safe access to the property at the agreed time, including any building permits or access arrangements your building requires, and to tell us about anything that affects the work or the team’s safety, such as pets, fragile items or hazards.
- Arrival times are given as a window. We will let you know as early as possible if a team is delayed.
Cancelling or rescheduling
- You can cancel or reschedule using the link in your booking confirmation email, through your account, or by contacting us.
- If a visit cannot go ahead because of a late cancellation or because the team could not get access, a charge may apply. Any such charge is shown to you before you confirm the booking.
- If we need to cancel or reschedule, we will offer you a new time or a full refund of any amount you have paid for that visit.
Payment
- You can pay online by card where offered, or as agreed at booking. Online payments are processed by our payment provider; we do not store full card numbers.
- For recurring cleaning plans, the agreed amount is charged for each visit or period as set out in your booking.
- Refunds, where due, are returned to the original payment method.
Service standard and complaints
- We aim for every visit to meet the checklist for the service you booked. If something has been missed, tell us within 48 hours of the visit, with photos where possible, and we will arrange a return visit to put it right or agree another fair remedy.
- Complaints can be sent to fixit@impressiful.com or via WhatsApp on +971 52 656 8355. We will respond as quickly as we can.
Damage and liability
- Our teams take care with your home. If you believe something was damaged during a visit, report it to us within 48 hours with details and photos so we can investigate.
- We are not responsible for damage caused by pre existing defects, items that were unsuitable for normal cleaning methods and not pointed out to us, or instructions you gave the team.
- Please put away cash, jewellery and valuables before the visit.
- Nothing in these terms limits any liability that cannot be limited under UAE law, or your rights as a consumer under UAE Federal Law No. 15 of 2020 on Consumer Protection.
Working with cleaners and domestic workers
- Workers are introduced and engaged through ImpressiFix in line with UAE law. Arranging work directly with a worker you met through the platform, outside ImpressiFix, may breach UAE rules on hiring domestic workers outside licensed channels, and you agree not to do so.
- You agree to treat workers with respect and to provide a safe working environment. We may decline or end bookings where a worker’s safety is at risk.
Cleaners and domestic workers registering with us
- If you register as a cleaner, you confirm that the information and documents you provide are true and that you have the right to work in the UAE. We verify identity and right to work before you are offered jobs.
- With your agreement we publish a profile so customers can choose you. Your contact details and identity documents are never published.
Accounts and reviews
- You are responsible for keeping your account login secure and for activity under your account.
- Reviews must be honest and based on a real booking. We may remove reviews that are false, abusive, or include personal information.
Using the site
- You agree not to misuse the site, including by submitting false bookings, attempting to access other accounts, or interfering with how the site works.
- Content on the site, including text, images and branding, belongs to ImpressiFix or its licensors and may not be copied without permission.
- Our guides and price ranges are general information. Always rely on the fixed quote for your booking.
Your personal data
How we collect and use personal data is explained in our Privacy Notice.
Changes to these terms
We may update these terms from time to time. The version that applies to a booking is the one in force when the booking was confirmed. The date at the top shows when the terms were last changed.
Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah. Any dispute will be handled by the competent courts of Sharjah, without affecting any right you may have to bring a claim under UAE consumer protection law.
Contact us
ImpressiFix, Warehouse 5, Industrial Area 11 – Sadeer, Street 35, Sharjah, United Arab Emirates. Email fixit@impressiful.com, phone or WhatsApp +971 52 656 8355.
