Cancellation Policy for Impressifix
At Impressifix, we understand that plans can change. Our cancellation policy is designed to be fair to both customers and service providers, ensuring a smooth experience for all parties involved.
1. For Customers
Cancellation by Customer
Free Cancellation: Customers can cancel a booking free of charge if done at least 24 hours before the scheduled service time.
Late Cancellation Fee: If a cancellation is made within 24 hours of the service, a cancellation fee of up to 50% of the service cost may be charged.
No-Show Fee: If the customer is not present at the scheduled time and location, a no-show fee of up to 100% of the service cost may apply.
How to Cancel
Customers can cancel their bookings by logging into their account on Impressifix.com and selecting the ‘Cancel’ option under their booking details.
Alternatively, cancellations can be made by contacting our customer support team at Fixit@impressifix.com or +971 52 108 4004.
2. For Service Providers
Cancellation by Service Provider
Service providers are expected to honor all confirmed bookings.
If a provider must cancel due to unforeseen circumstances, they should notify the customer and Impressifix at least 24 hours in advance.
Frequent cancellations may result in penalties or suspension of the provider’s account.
Rescheduling
Both customers and service providers can request to reschedule a booking at no additional cost if requested at least 24 hours in advance.
Rescheduling requests made within 24 hours of the service may incur a fee.
3. Refunds
Refunds are issued based on the cancellation terms mentioned above.
Approved refunds are typically processed within 7-14 business days.
4. Exceptions and Special Cases
In case of emergencies (e.g., illness, accidents), Impressifix will review the situation on a case-by-case basis and may waive cancellation fees.
If a service provider fails to show up or cancels at the last minute, the customer is entitled to a full refund or a reschedule at no extra cost.
5. Contact Us
For further assistance or clarification on our cancellation policy, please contact us:
Phone: +971 52 108 4004
Address: F.Z.E, C1 Building – 1F – SF3340, Ajman
We appreciate your understanding and cooperation as we strive to maintain a trusted and reliable platform for all users.