Refund Policy for Impressifix
1. Introduction
At Impressifix, we strive to ensure a seamless experience for both customers and service providers. Our Refund Policy is designed to be fair and transparent, keeping in mind the nature of services provided through our platform.
2. Eligibility for Refund
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Refunds are applicable only for services booked and paid for through Impressifix.
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Refund requests must be made within 48 hours of the service completion date.
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Refunds will not be issued for services that have been completed satisfactorily or for change of mind.
3. Valid Reasons for Refund
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Service not delivered: If the booked service was not provided at the agreed time.
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Unsatisfactory Service: If the service provided was significantly below standard or did not meet the described expectations.
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Cancellations: If the service provider cancels the booking or is unable to fulfill the service.
4. Non-Refundable Scenarios
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Change of mind after the service is delivered.
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Dissatisfaction due to personal preference if the service was delivered as described.
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Delay caused by the customer (e.g., not being present at the scheduled time).
5. Refund Process
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To request a refund, contact our support team at Fixit@impressifix.com or Support@impressifix.com with your booking details and reason for the refund.
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Our team will review the request and may contact both the customer and the service provider for additional details.
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If approved, the refund will be processed within 7-14 business days using the original payment method.
6. Partial Refunds
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In cases where only a part of the service was unsatisfactory or incomplete, a partial refund may be issued.
7. Dispute Resolution
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If there is a disagreement between the customer and the service provider, Impressifix may mediate the dispute to reach a fair resolution.
8. Changes to the Refund Policy
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Impressifix reserves the right to update or modify this Refund Policy at any time. Users will be notified of significant changes.
9. Contact Us
For any questions or concerns about this Refund Policy, please contact us at:
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Phone: +971 52 108 4004
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Address: F.Z.E, C1 Building – 1F – SF3340, Ajman
By using Impressifix, you acknowledge that you have read, understood, and agreed to this Refund Policy.